How to contact us
To guarantee swift and personalised support, we at Winnita Casino provide multiple contact channels. You can choose between email, live chat or contact form, each designed to answer your questions or resolve issues efficiently.
- Email: Write to [email protected] for detailed assistance on any topic.
- Live Chat: Start a conversation directly on our website for immediate real-time assistance.
- Contact Form: Complete the form below to receive priority support from our team.
Where we are
Our headquarters is located at Thurn-und-Taxis-Platz 6, 60313 Frankfurt am Main. We operate with an international licence issued by Curaçao eGaming authorities.
Customer service hours
Our support team operates 24 hours a day, 7 days a week, guaranteeing assistance to our players at any time. Specialised operators are ready to help you with questions, technical issues or account-related matters at any time of day.
Response times
We are committed to responding quickly to all customer requests. Live chat provides immediate assistance throughout the day, whilst email responses are delivered within 2-4 hours. Requests via contact form receive priority treatment and are processed within the same timeframe to guarantee efficient resolution.
Contact form
